FAQ's
Can I get a different Hero?
Our Mystery Pack Heroes are randomized, so we cannot promise you a specific Hero. For specific Hero choices, please browse other products or bundles that are specific to certain Heroes you can purchase.
How do Mystery Packs work?
Have you ever bought a pack of trading cards or mini figures? Same idea. You never know who you're going to get! Check our Compare Packs page for more details.
What do we mean by traceability?
We look for partners who can show where their material comes from and how it moves through the chain. Our materials are fully traceable and third-party audited, and the manufacturing partners with whom we work are champions of a responsibly managed apparel supply chain.
Why does domestic manufacturing matter to us?
Domestic production can improve visibility, responsiveness, and quality control, while also supporting skilled jobs. We emphasize reshoring and shorter travel distances to reduce carbon emissions and U.S. manufacturing to ensure the best in working conditions and living wages for workers.
Why natural fibers?
They align with our preference for premium hand feel, durability, and lower dependence on synthetic-heavy inputs where avoidable. Our focus on natural materials such as cotton, hemp, bamboo, and wool align with our values to support the health of people and our planet, from lowering carbon emissions, to supporting farmers, and reducing toxic chemicals in your wardrobe.
How do I know your goods are certified and authentic?
All designated goods are officially licensed by their respective rights holder(s). All names, logos, likenesses, designs, and related indicia are trademarks and/or copyrighted materials of their respective owners and are used under license. Unauthorized use is prohibited. All rights reserved.
Our licensed products all go through an authentication process to receive their official certification for licensing and distribution. Each product is marked by our Authentication Card and tamper-resistant holograph. Our manufacturing partners also have their formal certifications and auditing practices at each product stage.
Can I buy your products in a store?
At present, our full line is only available here at Fanagerie.com. For special editions, event-specific capsules, or partnership offerings, be on the lookout for announcements both here on site and in our social media feeds.
Have another question?
You can always drop us a line at contact@fanagerie.com. We love to hear from you, and someone will always answer your questions. Please allow us 48-72 hours from the time we receive your email to reply. We are usually somewhere else in the world finding new materials, working with partners, or supporting our license partners at events to bring you even better products!